Tracking Availability

This guide covers availability statuses and email delivery monitoring.

Availability Statuses

Admins can configure the selectable values talents can submit in response to an availability check email.

Managing Statuses:

1. Go to Admin → Config → Availability statuses
2. Add or edit statuses with labels like “Available”, “Unavailable”, “Available with conditions”
3. Set the Is Positive Status flag to mark favourable responses
4. Set the Show to talent flag to control visibility

Email Delivery Monitoring

Every email sent through the system is tracked in the Email Logs.

Checking delivery status:

1. Go to Admin → Emails → Email Logs
2. Search by recipient address or subject
3. Filter by status: queued, sent, delivered, bounced, complaint, failed

Investigating bounces:

• Open the email log record to see the error message and SMTP status code
• Permanent bounces are automatically added to the suppression list
• Re-enable suppressed addresses from the Email Addresses admin page

Managing the Suppression List

Admin → Emails → Email Addresses

• View all addresses the system has ever sent to
• Filter by status (active, bounced, complained, unsubscribed, suppressed)
• Re-enable incorrectly suppressed addresses by setting them back to “active”